Identify the phases in the decision-making process, and use a decision-support framework to demonstrate how technology supports managerial decision making.

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Identify the phases in the decision-making process, and use a decision-support framework to demonstrate how technology supports managerial decision making.



Answer: When making a decision, either organizational or personal, the decision maker goes through a three-step process: intelligence, design, and choice. When the choice is made, the decision is implemented.
Several information technologies have been successfully used to directly support managers. Collectively, they are referred to as business intelligence information systems. Figure 10.2 provides a matrix that shows how technology supports the various types of decisions that managers must take.

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